Lauren L. Dillard
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Skills
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User-Centered Design

I am a practitioner of empathy. My practice is informed by inclusive user research and
results in the creation of personas, journey maps, and resilient product designs.

Heuristic Evaluation
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Card Sorting, Modeling
Contextual Inquiry

User Interviews
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Survey Design
Personas, Journey Mapping
​Focus Group Facilitation
Wireframing, Prototyping
Usability Testing 
HTML / CSS, JavaScript
UsabilityHub 
FiveSecondTest 

UserTesting.com 
SurveyMonkey 
Qualtric,

​Loop11 
Usabilla 
Typeform 
Google Forms 
Axure 
Sketch 

Balsalmiq 
Adobe XD 
InVision 
Marvel
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Storytelling

I tell stories through information architecture, interaction design, and hierarchy. I am a
robust communicator with experience in multimedia content creation and content strategy.
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Oral, Written Communication
​Information Architecture
Navigation and Labeling
Metadata, Taxonomies
Content Strategy
Brand Strategy
​Content Development
Presentation Design
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Information Design
Interaction Design
Atlassian / JIRA
Microsoft Project

Microsoft Excel
Basecamp
Slack
GitHub 
Trello
Google Keyword Planner
Google Analytics
Kissmetrics
Localytics
Mixpanel
Optimizely



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Entrepreneurship

I’m a lean startup enthusiast with a
passion for economics and finance. Scope, schedule and business strategy is always
​at the heart of the products and services I design.
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Problem Solving
​Stakeholder Management
Scope, Schedule Management
Market Research
​Web, Mobile Analytics
A/B Testing
​Customer Segmentation
Developing Requirements

Business Strategy
Product Strategy 
​Microsoft Word
OptimalSort
UserZoom
Trello
Omnigraffle
Visio
Slickplan
Realtime Board
Microsoft Powerpoint
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
iMovie 
Audacity
©2025 Lauren Dillard
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