Lauren L. Dillard
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Current Roles
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Lead Product Designer
MassMutual, Enterprise Technology and Experience, Digital Experience, Design
Nov. 2018 - Present
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As a lead product designer at MassMutual, I am the point-person for B2B projects with our producers, brokers and advisors in mind. I work with our business partners to discover requirements, coordinate and conduct research with end users, develop wireframes / prototypes and create assets for our developers and delivery teams. I excel at utilizing existing patterns in innovative ways to create easy-to-deliver experiences that exceed expectations. I am valued for my ability to advocate for our end users and communicate our ideas to stakeholders.

Accomplishments
• Lead user experience efforts for a financial professional-facing portal for MassMutual's retirement business (recently acquired by Empower)

• Designed solution for managing the entitlements (including retirement plans and permissions) of the financial professionals above
• Designed institutional investor-facing portal for MassMutuals guaranteed investment contract business
• Designed workflow and platform for financial professionals analyze suitability of financial products sold by MassMutual
• Designed workflow for auditors to request standard confirmation for bank- and corporate-owned life insurance products
• Facilitated the kickoff, ideation and brainstorming session for MassMutual's first research and development team
• Lead market research effort on consumer sentiment on wearable devices and sharing data with life insurers
• Lead the relaunch of the Design and Technology Guild at MassMutual, which united designers and developers
• Lead the development and implementation of a design system for MassMutual's business customers
• Lead the launch of a working group that works to establish a community of practice for ethical digital product development
• Created and facilitated a social justice bookclub, eventually recruiting more than a quarter of our division to participate
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Adjunct Professor of User Experience Design
Jefferson University, Kanbar College of Design, Engineering and Commerce
Aug. 2017 - Present
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As an adjunct professor for Jefferson — the combined Philadelphia University and Thomas Jefferson University, I teach courses for the master of user experience and interaction design program. These courses include foundations in information architecture, user research and user experience design.
Activities
Interaction Design Foundation
​Member | May 2018 - Present

Ladies That UX Philadelphia
Member | June 2017 - Present
PhillyCHI, Local Chapter SIGCHI
​Member | June 2017 - Present


Past Experience
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Senior ​User Experience Designer
TandemSeven, A Genpact Company

April 2016 - Nov. 2018

As a user experience designer, senior consultant for TandemSeven, I am responsible for leading research and design projects for Fortune 500 clients. I collaborate with members of multidisciplinary teams and advocate for users and user-centered designed practices through research, ideation and solution development. My experience at TandemSeven has been concentrated in the financial services industry including capital markets, insurance and financial regulation.
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Contract ​Project Manager, Content Strategist
Free Association, User Experience Consultancy
Oct. 2014 - April 2016 

As a contract project manager for Brooklyn, N.Y.-based Free Association, I managed the scope and schedule of projects with Cornell University (October 2014 - January 2015 and April - July 2015) and Google (February - March 2015 and May - June 2015). Additionally, I conducted market research, provided industry forecasting, produced content strategy during my time with the team.
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​Partner, Product Launch Lead 
Sea/Salt Ventures, Product Partnership Studio 
June 2014 - April 2016

As a partner in the Sea/Salt Ventures product partnership studio, I developed web and mobile products with a 3-person team; consulted on product strategy via market and user experience research; helped product partners find product-market fit; consulted on content and marketing strategy; and conducted regular analytics reviews.
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Project Manager and Content Strategist
AdPearance, Digital Advertising Agency
Feb. - June 2014

I managed scope, schedule and resources for a number of digital products for this marketing company; executed planning, including analytics reviews, market research, competitor analysis, content strategy, information architecture and marketing strategy; and developed wireframes to communicate with developers on my team.
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Contract Project Manager, User Experience Designer
Hewlett-Packard, Co., InkJet Print Lab
Jan. 2010 - Dec. 2013

I utilized analytics, market research and user interviews to develop new printable products for “HP Printables” service as well as wireframes for the online user interface; developed templates for hundreds of unique print products and trained India-based outsource teams in daily creation; managed the implementation and change process for “welcome pages” to improve user experience; and developed marketing collateral for worldwide campaigns. ​
©2019 Lauren Dillard
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